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Thursday, February 27 • 9:30am - 10:30am

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In today’s society, every single person yearns to be recognised, appreciated and given special treatment; even more so as a customer who is paying money in exchange for a product/service. Excellent customer service can make or break a business. Sadly, the ability to meet & surpass the expectation of any customer is trivialised by too many business owners/ service providers.
Improving Customer Satisfaction Using Net Promoter Score (NPS) is an interactive panel session where business leaders, industry professionals, and marketing enthusiasts share their views on how important it is to deliver excellent customer service, how to measure customer service using the NPS as a metric, and how a high NPS can fuel exponential business growth.
Net Promoter Score (NPS) is a customer loyalty and satisfaction measurement taken from asking customers how likely they are to recommend your product or service to others on a scale of 0-10.

NPS can be used as a predictor of business growth. When your company’s NPS is high (or, at least, higher than the industry average), you know that you have a healthy relationship with customers who are likely to act as evangelists for the brand, fuel word of mouth, and generate a positive growth cycle.
Whether you are looking to start a business, or you already run a business, you will surely benefit from the insights discussed during this session - and your business will thank you for it.

avatar for Just Ibe

Just Ibe

Sales Automation Expert, Just Ibe Consulting
My name is Just Ibe and I am 'The Sales Guru'.I am also the President and Co-founder of FIWAH - the first and only initiative targeted at helping women become Financially independent in this 21st century.I am the Lead Consultant at The Just Ibe Company, and a polymath. What this means... Read More →
avatar for Yagazie Eguare

Yagazie Eguare

Founder & Creative Director, Gazmadu Studios
Yagazie Eguare is the Founder & Creative Director, Gazmadu PhotographyStudios; a leading award winning photography company, focused on buildingrelationships, celebrating beauty and love through timeless work of art.Although trained as a Doctor of Optometry, she began her journey into... Read More →
avatar for Adewale Aladejana

Adewale Aladejana

President, Sapphire Group
Adewale Aladejana a Social Media Evangelist and Industrialist. He is the President of Sapphire Group, a business he started with N30,000 in 2015.Today, Sapphire Scents is worth a billion naira with over 1000 distributors in 30 states of Nigeria, the UK, USA, Ireland, Ghana, Cameroon... Read More →

Thursday February 27, 2020 9:30am - 10:30am WAT
Speakeasy Suite